Privacy Policy

1. Introduction

PromptLayer ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, APIs, and related services (collectively, the "Service"). Please read this Privacy Policy carefully. By accessing or using the Service, you agree to the practices described herein.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide when using the Service, including:

• Account Information: Name, email address, company name, and other details you provide during registration.
• Payment Information: Billing address, payment method details, and transaction history processed through our third-party payment processors.
• Content: Prompts, templates, configurations, and other data you submit through the Service.
• Communications: Messages, feedback, and correspondence you send to us.

2.2 Information Collected Automatically

When you access the Service, we may automatically collect certain information, including:

• Usage Data: Information about how you interact with the Service, such as pages visited, features used, API calls made, and time spent on the platform.
• Device Information: Browser type, operating system, device identifiers, and screen resolution.
• Log Data: IP address, access times, referring URLs, and error logs.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information. See our Cookie Policy for more details.

2.3 Information from Third Parties

We may receive information about you from third-party sources, such as authentication providers, analytics services, or business partners, and combine it with other information we collect about you.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing the Service: To operate, maintain, and improve the Service, including processing your requests and managing your Account.
• Personalization: To tailor the Service to your preferences and provide a better user experience.
• Communication: To send you service-related notices, updates, security alerts, and support messages.
• Analytics: To analyze usage patterns, monitor performance, and improve the Service.
• Security: To detect, prevent, and address fraud, abuse, and security issues.
• Compliance: To comply with legal obligations, enforce our Terms, and protect our rights.
• Marketing: With your consent, to send you promotional communications about new features, products, or services. You can opt out at any time.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating the Service (e.g., hosting, payment processing, analytics, customer support). These providers are contractually obligated to protect your information.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity.
• Legal Requirements: When required by law, regulation, legal process, or governmental request, or to protect our rights, privacy, safety, or property.
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

5. Data Retention

We retain your information for as long as your Account is active or as needed to provide the Service. We may also retain certain information as required by law, to resolve disputes, enforce our agreements, or for other legitimate business purposes. When your information is no longer needed, we will securely delete or anonymize it.

6. Data Security

We implement industry-standard technical, administrative, and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Portability: Request a copy of your information in a structured, machine-readable format.
• Objection: Object to the processing of your information for certain purposes.
• Withdrawal of Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at hello@promptlayer.com or visit our Contact Page. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers and offices are located. These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate safeguards to ensure that your information is protected in accordance with this Privacy Policy when transferred internationally.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to promptly delete such information. If you believe a child has provided us with personal information, please contact us.

10. Third-Party Links and Services

The Service may contain links to third-party websites, services, or integrations. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our Service.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Visit our Contact Page
• Email: hello@promptlayer.com
• Location: New York City, NY, United States