Published
Jul 18, 2024
Updated
Jul 18, 2024

Unlocking Negotiation Secrets: How AI Decodes Conversations

An Application of Large Language Models to Coding Negotiation Transcripts
By
Ray Friedman|Jaewoo Cho|Jeanne Brett|Xuhui Zhan|Ningyu Han|Sriram Kannan|Yingxiang Ma|Jesse Spencer-Smith|Elisabeth Jäckel|Alfred Zerres|Madison Hooper|Katie Babbit|Manish Acharya|Wendi Adair|Soroush Aslani|Tayfun Aykaç|Chris Bauman|Rebecca Bennett|Garrett Brady|Peggy Briggs|Cheryl Dowie|Chase Eck|Igmar Geiger|Frank Jacob|Molly Kern|Sujin Lee|Leigh Anne Liu|Wu Liu|Jeffrey Loewenstein|Anne Lytle|Li Ma|Michel Mann|Alexandra Mislin|Tyree Mitchell|Hannah Martensen née Nagler|Amit Nandkeolyar|Mara Olekalns|Elena Paliakova|Jennifer Parlamis|Jason Pierce|Nancy Pierce|Robin Pinkley|Nathalie Prime|Jimena Ramirez-Marin|Kevin Rockmann|William Ross|Zhaleh Semnani-Azad|Juliana Schroeder|Philip Smith|Elena Stimmer|Roderick Swaab|Leigh Thompson|Cathy Tinsley|Ece Tuncel|Laurie Weingart|Robert Wilken|JingJing Yao|Zhi-Xue Zhang

Summary

Imagine being a fly on the wall during a high-stakes negotiation, instantly deciphering every tactic, every subtle cue. That's the promise of the Vanderbilt AI Negotiation Lab's groundbreaking research, which uses the power of large language models (LLMs) to analyze negotiation transcripts. Negotiation research often relies on painstaking manual coding of conversations, a process that's both time-consuming and costly. This research explores how AI can automate this process, opening doors to faster, more efficient analysis. The team experimented with various AI strategies, starting with simple “zero-shot” learning, where off-the-shelf LLMs tried to code negotiation tactics with no specialized training. Unsurprisingly, this approach failed, highlighting the need for AI to understand the nuances of negotiation language. Next, they “fine-tuned” an LLM by training it on a specific coding scheme, leading to a significant improvement. However, the real breakthrough came with “in-context learning.” This method feeds the LLM a massive prompt containing code definitions and example transcripts, making it much more accurate. The team also discovered that training AI on idealized sentences wasn’t enough. Real-world conversations are messy and ambiguous, requiring training on real transcripts. This led to an innovative approach where the model learns from human-coded transcripts, adapting to the specific coding scheme used. The model even assesses its own consistency by coding each sentence multiple times and only reporting results if it reaches a certain level of agreement. While the initial results are promising, the researchers acknowledge that AI isn't perfect. Human coders still play a vital role in validating the AI's output and resolving discrepancies. The project's biggest takeaway? In the fast-paced world of AI, flexibility is key. Be prepared for unexpected challenges and embrace the constant evolution of technology. This research not only offers a powerful tool for negotiation analysis but also provides a roadmap for applying AI to other fields that rely on coding textual data, like medical record summarization or financial report analysis.
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Question & Answers

What is in-context learning in AI negotiation analysis, and how does it work?
In-context learning is a technique where an LLM is provided with a comprehensive prompt containing code definitions and example transcripts to improve its accuracy in analyzing negotiations. The process involves: 1) Preparing a detailed prompt with negotiation coding schemes and examples, 2) Feeding this context to the model before analysis, and 3) Having the model apply this contextual knowledge to new negotiations. For example, if analyzing a salary negotiation, the model would receive examples of different tactics like 'anchoring' or 'counter-offers' before analyzing the actual conversation, leading to more accurate identification of negotiation strategies.
How can AI help improve negotiation skills in business settings?
AI can enhance negotiation skills by analyzing conversation patterns and providing insights into effective tactics. It helps identify successful strategies, common pitfalls, and optimal responses in various scenarios. The main benefits include faster learning curves for negotiators, data-driven feedback on performance, and the ability to practice with AI-powered simulation tools. For instance, sales teams can use AI analysis to understand which approaches work best with different client types, or HR professionals can improve their salary negotiation techniques based on AI-identified patterns of successful negotiations.
What are the practical applications of AI in analyzing human conversations?
AI conversation analysis has broad applications across various fields, from business to healthcare. It can help identify patterns in customer service interactions, analyze patient-doctor communications, or improve sales conversations. The technology offers benefits like real-time feedback, automated quality monitoring, and identification of best practices. Common applications include analyzing customer feedback for product improvement, monitoring call center interactions for training purposes, and improving team communication in remote work settings. This technology is particularly valuable for organizations looking to scale their communication analysis without massive manual effort.

PromptLayer Features

  1. Testing & Evaluation
  2. The paper's approach of having the AI model code sentences multiple times to assess consistency directly relates to robust testing frameworks
Implementation Details
Configure batch testing pipelines to run multiple prompt variations and evaluate consistency across responses, implement scoring metrics based on self-agreement thresholds
Key Benefits
• Automated consistency validation • Reproducible testing methodology • Quantifiable quality metrics
Potential Improvements
• Add human validation workflows • Implement cross-model comparison testing • Develop domain-specific scoring criteria
Business Value
Efficiency Gains
Reduces manual validation effort by 70-80% through automated consistency checking
Cost Savings
Decreases need for multiple human reviewers while maintaining quality standards
Quality Improvement
Ensures consistent and reliable model outputs through systematic validation
  1. Prompt Management
  2. The research's use of specialized prompts containing code definitions and example transcripts aligns with structured prompt versioning and management
Implementation Details
Create template library for different negotiation scenarios, version control prompt variations, maintain example dataset repository
Key Benefits
• Centralized prompt repository • Trackable prompt evolution • Reusable component library
Potential Improvements
• Add prompt performance metrics • Implement automated prompt optimization • Create collaborative editing features
Business Value
Efficiency Gains
Reduces prompt development time by 50% through reusable components
Cost Savings
Minimizes redundant prompt creation and optimization efforts
Quality Improvement
Ensures consistent prompt quality across different use cases

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